Victoria Office
Phone: (250) 388-5555

Westshore Office
Phone: (250) 478-5588

Duncan Office
Phone: (250) 856-9440

Customer Reviews

Perfect. Thanks again Carmen. You’ve been a life saver. You came very highly recommended by Aharon, and you have not disappointed. Over and above. Enjoy your evening

Hello Maddie.  I want to compliment you on the outstanding service you provided today. During our email transactions, you have always been prompt and clear in your communication. Face-to-face you were extremely professional, patient and knowledgeable — providing guidance throughout the process in our best interest. It was an absolute pleasure doing business with you and we will both actively promote you as the right insurance broker to use in the Victoria area.
As a Customer Service Manager, I recognize what a valuable asset you are to the service industry and would appreciate if you would forward my email to your manager to make them aware of your contribution to their success.
Wishing you all the best in your life travels!
– Charlene G.

HSM Insurance has been providing the Central Group of Companies with valuable products and unparalleled customer service for many years. Their attention to detail and personalized customer service set a high standard for others to emulate.
– Central Group

Vicki, glad you are taking care of our insurance needs!!! Thank you for getting such a fantastic price !!
– Frank & Wilma H.

Coast Environmental has been using the services of Hendry Swinton McKenzie Insurance for 7 years, with Loretta Copley as our account manager. We have found the insurance offerings of Hendry Swinton to meet all of our unique and diverse needs, including automobile coverage, liability & property coverages, and environmental impairment coverage. The service we receive from Loretta and other Hendry Swinton staff is consistently exceptional. Policy renewals are always initiated proactively by Loretta, with policies reviewed regularly to ensure all coverages, limits, and deductibles continue to meet our changing needs. Our operations are also reviewed regularly on a proactive basis to ensure existing risks and any new risks our adequately covered to minimize any exposure to Coast Environmental. Loretta always goes above and beyond in serving our account and acting in the best interest of Coast Environmental, which provides us with an additional and unique peace of mind.
– Ron Heal, CMA. CFO Coast Environmental Ltd.

Just a quick note to thank you so much for taking the “extra” time to check my ICBC status and saving me money. Excellent customer service, which is exactly why Marcel and I keep coming back.
– Darlene and Marcel M.

I would highly recommend Vicki — and have used Vicki for quality insurance for both my commercial professional practice and North Saanich home over many years. She has excellent interpersonal skills and knows her insurance industry very well.
– Evelyn A.

H.N. Co Enterprises has been dealing with Loretta Copley for the past 15 years. Hendry Swinton McKenzie have provided exceptional customer service to our companies on all their commercial insurance needs.
– H.N. Co Enterprises

Thanks Cole. I must say, I am very pleased with your professionalism and your ability to get things done. This has been the most pleasant service I have received for anything insurance related.
– Adam W.

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