Victoria Office
Phone: (250) 388-5555

Westshore Office
Phone: (250) 478-5588

Duncan Office
Phone: (250) 856-9440

Refund Policy

In the event of a payment error, please contact our office as soon as possible at 250.388.5555 (or in writing) to request a refund, and one of our agents will be happy to assist you immediately. It remains the discretion of Hendry Swinton McKenzie Insurance Services Inc. whether a refund is processed on the client’s credit card or a cheque is issued to refund payment.  If monies are owed on the client’s account, a refund request may be denied.

If at any time during the term of your policy you wish to cancel your insurance policy and request a refund, please contact our office at 250.388.5555 (or in writing), and one of our agents will be happy to assist you immediately.  You will need to sign a Form of Surrender and, as your Broker, we will forward your request to your insurance company who will issue a refund based on the terms of your policy.