It’s important to report a possible claim as promptly as possible – this is a condition of every insurance policy and failure to do so may affect your position. Our knowledgeable and helpful staff will guide you through the process of making a claim.

Contact your Account Executive or an HSM representative at our office: 250.388.5555 (Downtown), 250.478.5588 (Westshore) or 250.510.3565 (Duncan). For emergency after hours or on weekends, please contact Coast Claims Insurance Services at 250.386.3111 (Toll Free 1.866.694.3111).

Download Claim Report Form

For the fastest claim response, please feel free to contact the insurance company directly. The following insurance companies are available to open your claim 24/7:

Aviva Insurance 1-866- MY AVIVA (692-8482)
CNS Insurance 1-888-267-6766
Economical Insurance 1-800-607-2424
Gore Mutual Insurance 1-800-663-9437
Intact Insurance 1-866-464-2424

Tip: Don’t forget about the Intact Insurance Claims Guarantee. When you call Intact Insurance to report a claim, they guarantee that within 30 minutes of answering your call, one of their claims representatives will start your claim. If not, they’ll write you a cheque for the full amount of your annual premium up to a maximum of $1,000.

Claim Tips

Be proactive and minimize the extent of any loss.

Do not admit liability for any accident without having discussed the claim with your Account Executive or your insurer’s adjuster.

When speaking to emergency personnel obtain names, phone numbers, report numbers and dates and times.
Note as many details as possible at the earliest opportunity while the events are fresh in your memory.
Where practical, take photo/video evidence of the incident scene.

ICBC On-line claim reporting: https://www.icbc.com/claims/report-view/pages/report-a-claim-online.aspx